The worst offender's paper remittance advices are spectacularly unhelpful.
If you phone their call centre for help you wait ages for a call back. Or, you can log on to their website. When it works, this is the sequence on a high- speed broadband connection: Log in with username and password and 'Sign in', then 'click here to access your account'. Clicking this launches a box with the legend 'Java Sun Microsystems'. The message 'Applet Javaclient loaded' appears. Then another box appears, saying 'Citrix Meta Frame: building network connections', with a progress bar which seems to indicate something is being downloaded to your PC.
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