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Better communication with staff, increased support for nursery managers and improved customer service are part of the Nord Anglia nursery chain's bid to banish problems which dogged the group last...
Unfortunately Nursery World never seems to mention the Open University's childcare and education courses in the training supplements or articles where an overview is given. The OU is currently running...
Action research is a form of 'self-reflective enquiry' that can help settings work through points of concern to find workable solutions. Julie McLarnon shows how it works in practice.