This year there has been a lot written about the importance of collecting aged debts, at a time when parents are finding it increasingly hard to pay their bills. I always find it amazing that they wouldn't dream of filling up their car at a petrol station and then drive off without paying for it, but will happily go on holiday for a week and in the same breath tell you that they can't afford to pay their nursery fees!
To be fair, the majority of our customers are good payers, but following the old 80:20 rule, the minority are the ones who can really cause problems and are often the ones you spend a lot of time chasing. The very nature of the relationship between nursery staff and the families they support can make it very difficult to have those awkward conversations with parents when they have not paid their bills. So, what can you do to help improve your level of aged debts?
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