I had always considered the support of both staff and carers as a central role for nursery managers. Perhaps Ms Maciver Clark might be advised to remove her organisation and priority schedule (along with her proclivity for 'learning the word "no"') into a more hardnosed area of the working world, where compassion and patience are not as central to the professional ethos.
Lyn Shawcroft Sutton Bonington Pre-school Playgroup, Leicestershire
Editor's comment: Mairi Mciver Clark's new column is intended to take a light-hearted look at the business of running a nursery, while providing some sound advice. The need for a compassionate approach doesn't exclude having a wry smile at some of the trials of a manager's life!
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