Paul Burstow, a Liberal Democrat MP who is an NSPCC ambassador in the House of Commons, said the 400 wrong Disclosures were 'just yet another example of how the CRB has been badly implemented, badly planned and delivered far below what it was expected to deliver', and added, 'I feel it is letting its customers down.'
Mr Burstow also expressed concern about the commercial confidentiality surrounding details of the contracts for running the service. The CRB, which came into operation exactly a year ago, is run by Capita, the privately-owned facilities management company, which was awarded a 10-year contract in 2000. Mr Burstow said commercial confidentiality made it 'very hard to pinpoint where the underlying mistakes were made'.
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